# Porsche Downtown Chicago - Detailed Adviser Profiles > Organization: Porsche Downtown Chicago > Team Site: https://porschedowntownchicago.adviserly.com > Dealership Homepage: https://www.porschedowntownchicago.com/ Companion to [llms.txt](https://porschedowntownchicago.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Austin Christiansen - Profile: [https://porschedowntownchicago.adviserly.com/austin-christiansen/reviews](https://porschedowntownchicago.adviserly.com/austin-christiansen/reviews) - Department: Sales (Sales) - Title: Porsche Product Specialist With over eight years of experience representing the Porsche brand, Austin brings a deep passion for performance, precision, and the Porsche lifestyle to every client interaction. He began his Porsche journey in 2017 as a Brand Ambassador and Porsche Pro where he developed extensive knowledge of Porsche technology and heritage. Austin advanced his career as a Sales Consultant at Porsche of Westmont, further strengthening his ability to deliver personalized experiences tailored to each client’s unique vision. He later returned to the Porsche family, now proudly representing Porsche Downtown Chicago as a Porsche Pro. Austin’s goal is simple — to share his enthusiasm for Porsche and ensure every client feels the same excitement and connection to the brand that has inspired him throughout his career. ### Elvjis Rusins - Profile: [https://porschedowntownchicago.adviserly.com/elvjis-rusins/reviews](https://porschedowntownchicago.adviserly.com/elvjis-rusins/reviews) - Department: Sales (Sales) - Title: Sales Brand Ambassador - Rating: 4.9 stars (98 ratings, 71 reviews) - Lifetime vehicles sold: 297 - Recent vehicles sold: 19 - Sales specialties: 911 CARRERA 4S, CAYENNE, MACAN, MACAN GTS, MACAN S Hailing from Latvia, I never imagined my journey would intertwine so deeply with the brand I’ve cherished from my childhood. My love affair with the brand began with a cherished Signal Yellow 993 Turbo toy car—my favorite among many. This early exposure paved the way for a more profound connection, both on and off the racing circuits. It was on the track that my admiration for the brand solidified, having had the privilege to commandeer a 997.1 C2S, 981 GT4, and 991.2 GT3, experiencing firsthand the pinnacle of what these machines can achieve. Now, with Porsche Downtown Chicago as my professional home, I’m thrilled about the opportunity to share my passion and experiences with others. When I’m not busy finding people their dream cars, I am all about Motor Sports and Sims racing. I am a true fan of Fernando Alonso, an F1 driver. Traveling is another activity I like to take up, having been to a few locations for F1 races, such as Quebec, Indianapolis, IL, and Austin, TX. Recent reviews: - 2026-03-10 | 5.0/5 | Anthony W. — He was very professional. He was helpful and explained the process. We negotiated the purchase in a matter of minutes. He did exactly what he said he would do after the sale. He helped reduce the cost of shipping me the vehicle from the dealership to my home in Ohio. Has followed up with any questions that I had. Even called me on his day off. He did a great job. - 2026-03-31 | 5.0/5 | Beth S. — What stood out most about Elvjis was the level of customer care he provided over the phone and in person. It truly felt like Elvjis valued my business and wanted to ensure I drove away happy. I’m extremely satisfied with my purchase and would highly recommend Elvjis and Chicago Downtown Porsche to anyone looking for a smooth, stress-free car-buying experience. - 2026-05-13 | 5.0/5 | Persio L. — Great! It’s my third Porsche bought through Elvjis. He is great and very committed to make the customer experience be the best possible. The deal was conducted with total transparency and his assistance during the spec process of the car via configurator was very professional and fun. Can’t wait until the next opportunity to buy another Porsche with him! ### Frank Bertone - Profile: [https://porschedowntownchicago.adviserly.com/frank-bertone/reviews](https://porschedowntownchicago.adviserly.com/frank-bertone/reviews) - Department: Sales (Sales) - Title: Sales Brand Ambassador - Rating: 4.9 stars (137 ratings, 89 reviews) - Lifetime vehicles sold: 404 - Recent vehicles sold: 23 - Sales specialties: CAYENNE, CAYENNE COUPE, CAYENNE E-HYBRID, MACAN, MACAN S Welcome! As a Porsche Sales Brand Ambassador, I love sharing my enthusiasm for these incredible vehicles. A big fan of high-performance cars, I’ve been in the industry for about 15 years now and look forward to providing you with the information you need to make a great choice. Whether you’ve just started your search or are ready to buy, I will meet you where you are while always respecting your time. With several exceptional makes and models, we’ve got your dream car waiting for you and I will help you get it. Originally from Chicago, Il, I’m the proud dad of a four-year-old girl who loves Porsche almost as much as I do! When I’m not working, I like riding dirt bikes, collecting cars, traveling, and hiking. Recent reviews: - 2026-05-04 | 5.0/5 | Matthew John K. — Frank and the entire team (including Joe D. and Austin C.) made my out-of-state purchase as seamless and as stress-free as possible. From the first inquiry call to the thorough send-off at delivery, this group knows their stuff and will treat you right. And despite the geography gap, I could easily see myself doing business with them again--they're that good. - 2026-03-15 | 5.0/5 | Adam M. — Frank is one of those rare car salesmen, he’s honest. He will find you the best deal he can all while having a great sense of humor. Just don’t let him drive… - 2026-05-14 | 5.0/5 | James M. — Frank is a gem! Deeply knowledgeable, shows care & concern for what the client needs & wants. Detail oriented. And just an overall nice guy to boot. ### Kacper Chrapczynski - Profile: [https://porschedowntownchicago.adviserly.com/kacper-champ/reviews](https://porschedowntownchicago.adviserly.com/kacper-champ/reviews) - Department: Sales (Sales) - Title: Sales Brand Ambassador ### Shiraz Panjwani - Profile: [https://porschedowntownchicago.adviserly.com/shiraz-panjwani/reviews](https://porschedowntownchicago.adviserly.com/shiraz-panjwani/reviews) - Department: Sales (Sales) - Title: Sales Brand Ambassador - Rating: 4.9 stars (89 ratings, 63 reviews) - Lifetime vehicles sold: 249 - Recent vehicles sold: 11 - Languages: Hindi, Urdu - Sales specialties: CAYENNE, MACAN, MACAN S, PANAMERA 4, TAYCAN 4S Welcome to Porsche! As a Brand Ambassador, I’m passionate about fueling excitement for Porsche’s iconic vehicles and the broader automotive world. I thrive on hosting vibrant car events and collaborating with top automotive and luxury brands. My greatest reward is turning clients into lifelong friends who share a passion for performance and style. Rooted in car culture, I bring energy, expertise, and resourcefulness to every interaction, ensuring an engaging and seamless experience for all. Whether showcasing the thrilling Porsche 911 or assisting with any automotive need—Porsche or beyond—I’m here to help with my multilingual skills and extensive knowledge. My colleagues value me as an enthusiastic team player who tackles every task with precision and flair. Beyond the dealership, I’m active in the automotive community, stay sharp at the gym, and explore new destinations through travel. I enjoy great food, relaxing with my puppy, and driving exceptional cars. Thank you for choosing Napleton Porsche. I’m thrilled to connect with you and share the automotive passion at our next event! Recent reviews: - 2026-05-03 | 5.0/5 | Steve H. — He was excellent and helped me get my truck without any hassle to me. I knew what I wanted and he got 75% of the paperwork done virtually so when I showed up it was a 20 minute process. I've gotten 5 cars in the past 7 years and this is the first time it was such a seamless process. Most other dealerships make you show up and stay there for 3-4 hours while they process paperwork. Shiraz was on it, so all I had to do was walk in and out. Would definitely buy another vehicle from him! - 2026-05-16 | 5.0/5 | Scott S. — Amazing experience - from the minute I walked into the dealership he was accommodating, knowledgeable and extremely easy to work with through the entire process. His responsiveness and communications without ever being pushy is the best experience I have ever had with a dealership representative. Shiraz truly made the Porsche experience (my first one) a memorable one. - 2026-03-26 | 5.0/5 | Maria M. — Excellent! He was very knowledgeable and answered all my questions. When he couldn't answer immediately, he researched the question and found the answer. He allowed me space to think, which I appreciated. He madw me feel comfortable right away. Next time i need I am back in the market, he will be the first I go to! ### Thijs de Kool - Profile: [https://porschedowntownchicago.adviserly.com/thijs-dekool/reviews](https://porschedowntownchicago.adviserly.com/thijs-dekool/reviews) - Department: Sales (Management) - Title: Sales/Finance Manager - Rating: 4.8 stars (39 ratings, 33 reviews) - Lifetime vehicles sold: 178 - Recent vehicles sold: 6 - Sales specialties: 911 TURBO S, CAYENNE, CAYENNE COUPE, MACAN, MACAN S - Call: 312-668-9355 I'm a high-energy, motivated Porsche Sales Manager with over 16 years of experience in the automotive industry, with expertise in Management and Sales. I have a business college degree and a passion for cars and exceeding customer expectations. My background includes working at Porsche, BMW, and many other high end luxury brands, where I honed my skills in customer satisfaction, product knowledge, and building long-lasting client relationships. I'm adept at communicating effectively and possess strong analytical abilities, focusing on customer retention. My interests outside of work include circuit racing, F1, soccer, golf, and swimming. I've also had the opportunity to travel extensively, including to the Netherlands, South Africa, New Zealand, Mexico, Germany, Italy, England, France, Spain, Portugal, and Switzerland. My core values are integrity and building strong, trusting relationships with clients. On the track, at the store, and at home I thrive for excellence. Recent reviews: - 2025-08-07 | 5.0/5 | Olha M. — We recently bought a Taycan and couldn’t be happier with the entire experience. Thijs de Kool and Stuart Nelson made the process incredibly smooth from start to finish. They were professional, knowledgeable, and paid attention to every detail, which made us feel taken care of. They took the time to explain all the features of the car, showed us how to use Porsche Connect, how to charge the vehicle, and answered every question we had with patience and care. It didn’t feel like just buying a car — it felt like becoming part of the Porsche family. The whole experience exceeded our expectations. - 2025-11-10 | 5.0/5 | Weiting H. — We came to Porsche downtown Chicago on a cold Saturday morning without an appointment. The receptionist was very nice and within minutes Thijs came to greet us. He is very knowledgeable and pull out the two cars we want to see. After a short test drive and get all the numbers and docs ready, we went home within 3 hours with the car we wanted. Overall it was a wonderful experience and definitely will recommend you see Thijis if you want to get a Porsche. - 2025-11-01 | 5.0/5 | Nancy G. — From the very beginning, Thijs made me feel relaxed and comfortable. This was my first Porsche and he truly looked out for me. He's patient, never pushed a sale, and after I bought the car, he was just as available to me if not more. He is warm, has the best sense of humor, and I know I'm in good hands. ### Aleksandra Zapior - Profile: [https://porschedowntownchicago.adviserly.com/aleksandra-zapior/reviews](https://porschedowntownchicago.adviserly.com/aleksandra-zapior/reviews) - Department: Service (Service) - Title: Loaner Coordinator Hi! My name is Aleksandra, and I am a Loaner Coordinator at Porsche Downtown Chicago. I was born and raised in Chicago. My diverse skillset, honed through my experience as a receptionist, host, product specialist, customer experience manager, and accounts payable specialist, allows me to handle a wide range of responsibilities effectively. I pride myself on being a "Swiss Army knife," adaptable and efficient in executing diverse tasks. Customers appreciate my personable approach and ability to connect with them on a human level. My empathy enables me to understand their concerns and address their needs with genuine care. Additionally, my meticulous attention to detail ensures that even the smallest aspects of their experience are considered. Outside of work, I maintain a healthy lifestyle that includes regular gym sessions for physical, mental, and emotional well-being. My passion for cars extends beyond my professional life, as I am an avid car enthusiast who enjoys attending car meets and immersing myself in the automotive community. I am passionate about the transportation industry and have dedicated my career to providing exceptional customer service. I am eager to continue growing and learning in my role at Porsche Downtown Chicago and making a positive impact on the lives of our clients. ### Calvin Dacanay - Profile: [https://porschedowntownchicago.adviserly.com/calvin-dacanay/reviews](https://porschedowntownchicago.adviserly.com/calvin-dacanay/reviews) - Department: Service (Service) - Title: Porsche Certified Service Consultant - Rating: 4.9 stars (717 ratings, 442 reviews) - Lifetime vehicles serviced: 3582 - Recent vehicles serviced: 126 I bring 20+ years of industry experience and take pride in customer service. There is no better feeling than knowing you have helped make someone’s day better. Customers can rely on me to offer a good balance of listening to their needs and sharing my thoughts and opinions regarding their investment. The value of our dealership is that the customers always come first, and that begins with quality service and doing all we can to protect their automotive purchases. The Porsche brand is one of my passions. I continue to learn more about it, from the latest trends to the products changes, ensuring I can be fully knowledgeable when it comes to informing my guests. I have always had a passion for cars and my colleagues and friends know me for my professionalism and industry expertise as well. In addition to earning a Bachelor’s degree in Automotive Technology, I am also a Porsche Brand Ambassador. Sim racing and photography are some of my hobbies and traveling is something I very much enjoy. I am also a big fan of sports car racing and Formula 1 and visit Road America every year for tailgating and racing. I love working in this fun environment and meeting new people to share Porsche stories, a brand that continues to lead and excel against competitors! Recent reviews: - 2026-05-01 | 5.0/5 | Yi K. — Shoutout to Calvin and the whole service team at Porsche Downtown. They are always over communicative. The techs write great notes in the service invoice. And they really try hard to list out all the steps they took to diagnose the problem and fix it instead of just saying "cannot recreate issue". - 2026-05-10 | 5.0/5 | Jeremy M. — Friendly, knowledgeable, and communicative. Everything I could ask of a service advisor. Thank you! - 2026-05-13 | 5.0/5 | Charles P. — Calvin was professional and courteous. I appreciated his knowledge and his great attitude. ### Camden Stewart - Profile: [https://porschedowntownchicago.adviserly.com/camden-stewart/reviews](https://porschedowntownchicago.adviserly.com/camden-stewart/reviews) - Department: Service (Service) - Title: Porsche Certified Service Consultant - Rating: 4.9 stars (516 ratings, 313 reviews) - Lifetime vehicles sold: 7 - Lifetime vehicles serviced: 2393 - Recent vehicles sold: 1 - Recent vehicles serviced: 97 - Sales specialties: 718 BOXSTER S, 911 CARRERA, CAYENNE, E55AMG, MACAN Welcome to Porsche Downtown Chicago! I’m Camden Stewart, a Porsche Brand Ambassador who has been with the brand since June 2022. I started as a sales porter and slowly worked up to a sales position. I discovered that I truly enjoyed the service field, so I moved to a loaner coordinator position and am now a service advisor while still managing the loaner fleet! Soccer is a favorite sport of mine, and I still play a few days each week at the Chicago Fire Recs Field. When it comes to Nebraska football, I am a huge fan. Traveling is one of my favorite activities, having cruised around Hawaii, the Bahamas, and the Adriatic Sea. I have traveled to 38 states, with my goal being to visit all 50 and one new college stadium each year. I started with that goal in 2023 and have gone to the Colorado Buffaloes and Fighting Illini stadiums. My colleagues and customers know me for being patient, easygoing, and flexible within the workplace. I aim to keep my clients’ minds at ease while making their service experiences as straightforward as possible. Everyone refers to me as “the get-it-done guy!” Recent reviews: - 2026-05-13 | 5.0/5 | Edward H. — Echoing my previous reviews of Camden - he’s fantastic to work with. Always willing to help and find solutions. I’ve had my CPO vehicle in a few times and Camden and the whole rest of the gang have been spectacular. From Camden, to Eric to Alex who are all in the service department, to the tech/mechanic Tony all deserve high praise. Absolutely fantastic! (& they’re not paying me to say this 😂). Highly recommend! - 2026-05-01 | 5.0/5 | Larry A. — We presented Camden with a rather complicated issue and throughout several interactions in person and via phone he could not have been more helpful, more patient or more professional. He really does deserve ten out of ten! - 2026-04-22 | 5.0/5 | David G. — Camden kept me informed on every aspect of my vehicle and its repair as well as any delays. I appreciated the diligence exhibited. ### Eric Ponce - Profile: [https://porschedowntownchicago.adviserly.com/eric-ponce/reviews](https://porschedowntownchicago.adviserly.com/eric-ponce/reviews) - Department: Service (Service) - Title: Porsche Certified Service Consultant As a Porsche Certified Service Consultant with almost 7 years of automotive industry experience under my belt, currently working at Porsche Downtown Chicago, I thrive on building relationships with my clients. I’m the guy who remembers details, even if I haven't personally worked on your car. For me, it's about trust and loyalty. I speak fluent Spanish, which helps me connect with a diverse clientele. I'm a Lincoln Tech grad and I'm from Chicago, born and raised. Outside of work, I enjoy staying active and trying new things. I played soccer, football, and baseball growing up. Now, it's more about video games, listening to music, and exploring Chicago's food scene. I get a real sense of satisfaction from helping people, whether it's a client or my team. Being a team player is important to me. I always offer a helping hand, both at the dealership and in my personal life. I have a genuine desire to make a positive impact. ### Charles Tran - Profile: [https://porschedowntownchicago.adviserly.com/charles-tran](https://porschedowntownchicago.adviserly.com/charles-tran) - Department: Plus (Management) - Title: New Vehicle Sales Manager - Lifetime vehicles sold: 108 - Recent vehicles sold: 6 - Sales specialties: CAYENNE, MACAN, MACAN S, MACAN T, TAYCAN Welcome! As a dedicated Porsche Sales Manager with over 14 years of experience, I love sharing my enthusiasm for the Porsche brand. My unwavering passion and expertise shine through everything I do for my customers and team members. Enamored with automotive excellence, I have spent over a decade cultivating my deep admiration for Porsche's heritage, performance, and innovation. From my early days as a Porsche enthusiast to my current role as a Sales Manager, my journey has been defined by my commitment to delivering unparalleled customer experiences. With a keen understanding of Porsche's iconic lineup and a genuine love for the brand, I take pride in transforming client interactions into unforgettable journeys. For me, the highlight of his role lies in guiding clients toward the vehicles of their dreams, helping them achieve their lifelong goals of owning a Porsche. Whether you're a first-time buyer or a seasoned enthusiast, my personalized approach and keen attention to detail will ensure your experience is nothing short of exceptional. My passion for cars extends beyond the showroom floor; I can often be found building and customizing vehicles, channeling my creativity into automotive craftsmanship. With my deep-seated dedication to the Porsche brand and genuine desire to make dreams a reality, I look forward to inspiring clients and colleagues as a trusted Sales Manager at Porsche. My unwavering commitment to excellence and passion for automotive innovation serves as a testament to the timeless spirit of Porsche. ### Fernando Flores - Profile: [https://porschedowntownchicago.adviserly.com/fernando-flores](https://porschedowntownchicago.adviserly.com/fernando-flores) - Department: Plus (Parts) - Title: Parts Specialist Hello! As a Parts Specialist, I love the challenges that come with researching the parts needed to make our customers happy. I’m always here with a smile and if I don’t have an answer to a problem, I make it my duty to find a solution. Our entire team here is like a family working together to create great customer experiences year after year. Originally from Chicago, Il, I attended the Chicago Math and Science Academy. I come to this role with hazmat training and eight years of automotive industry experience. In my free time, I enjoy boxing, working on cars, and appreciating great art and tattoos! ### Joe DiMaggio - Profile: [https://porschedowntownchicago.adviserly.com/joe-dimaggio](https://porschedowntownchicago.adviserly.com/joe-dimaggio) - Department: Plus (Management) - Title: General Sales Manager I'm thrilled to be working at Porsche Downtown Chicago and bring with me 15 years of experience in the automotive industry. After graduating from Purdue University, I spent time at Navistar, General Motors, and was one of the first 2,000 employees at Tesla where I worked for six years. I also successfully ran an independent EV dealership with ex-Tesla friends for five years. My passion for cars started long before my professional career did, though, as I spent two summers in college working for an auto auction, and even ran my own detailing business during summers in high school. If it put me behind the wheel, even for a few minutes, I wanted to do it. I'm a Chicago native, and outside of work, I'm passionate about fitness – weightlifting, boxing, Pilates, cycling, and running are all part of my routine. I also enjoy collecting licenses to operate vehicles of all types – cars, boats, motorcycles, planes, you name it! Clients appreciate my authentic approach, thorough preparation, and genuine care. My goal is to build long-term relationships based on trust and mutual satisfaction. My patience, attention to detail, and industry knowledge continue to serve me well. ### Justyna Jarmula - Profile: [https://porschedowntownchicago.adviserly.com/justyna-jarmula](https://porschedowntownchicago.adviserly.com/justyna-jarmula) - Department: Plus (Management) - Title: Customer Experience Manager - Lifetime vehicles sold: 8 - Sales specialties: MACAN Welcome to the best dealership in downtown Chicago! We aim to exceed our customers’ expectations, working to ensure they leave the dealership with the automotive products and services they need! I joined the team in 2021 and have loved learning more about the business, but meeting customers and building and maintaining good relationships with my clientele is what I have enjoyed the most. Customers appreciate my commitment to learning and understanding more about their needs, allowing me to find the best solutions. I genuinely feel that creating the best customer experience with guests is just as exciting as the products we sell. During conversations, personal growth is a subject that keeps me talking. Some of my interests include working out, taste-testing with new restaurants, cooking and baking myself, or simply being around family and friends, building more memories. Everyone knows me as a fitness fan who loves staying active. I am also an animal lover and give back to ASPCA however I can; it feels right to speak up for the voiceless. I look forward to working with you soon, so please don’t hesitate to give me a call or stop by Porsche Downtown Chicago! ### Khon Kavan - Profile: [https://porschedowntownchicago.adviserly.com/khon-kavan](https://porschedowntownchicago.adviserly.com/khon-kavan) - Department: Plus (Management) - Title: Inventory Manager - Lifetime vehicles serviced: 976 - Recent vehicles serviced: 8 Welcome! As our dealership’s Inventory Manager, I’m part of the team working behind the scenes to help our valued customers get into the cars of their dreams. Whether you’ve just started your search or know exactly what you’re looking for, we aim to please. Originally from Des Moines, IA, I attended Iowa State University. I played soccer for 20+ years (league and recreational) but now spend my free time experiencing new restaurants and relaxing at home watching movies. ### Krystal Diaz - Profile: [https://porschedowntownchicago.adviserly.com/krystal-diaz](https://porschedowntownchicago.adviserly.com/krystal-diaz) - Department: Plus (Sales) - Title: Porsche Host/Customer Experience Liaison As a Porsche Host at Porsche Downtown Chicago, I’m focused on creating a welcoming and seamless experience for our guests. I’m passionate about learning from others, connecting with people, and providing great service. With a strong background in hospitality, I enjoy making sure every customer feels valued and leaves with a memorable experience. Whether it’s a first-time visit or a repeat customer, I’m here to make their time with us special. Please feel free to stop in and give us a visit, I’d love to help you explore everything Porsche has to offer! ### Lenny Jamoua - Profile: [https://porschedowntownchicago.adviserly.com/lenny-jamoua](https://porschedowntownchicago.adviserly.com/lenny-jamoua) - Department: Plus (Management) - Title: Parts Manager I grew up in Chicago, IL, and have been in the auto industry for 22 years. I graduated from Niles North High School and Universal Technical Institute. Since joining the Porsche Downtown Chicago team in July 2021, I have worked with a wonderful group, doing all I can to ensure everyone excels in their careers and lives. Everyone knows me as a team player, problem-solver, and someone who goes above and beyond to get the job done right. My certifications include being a Porsche Brand Ambassador. Guests enjoy working with me because of my knowledge of car parts and true professionalism. Not only do I explain things well, but I am also friendly and provide excellent customer service. My passion for the parts department keeps me busy and continuously learning. That includes determining how the department works, what we sell, and how to make improvements. Giving back to others is something I love doing. Girl Scouts is an organization that strides against breast cancer, a cause I love to help with, doing what I can. In the past, I played soccer, but these days, I am more focused on building things, working on cars, and spending time with family. I am a big fan of shoes, trading cards, and the Porsche brand. Multitasking is one of my strongest skills, along with patience and doing well under pressure. I am always ready to help with my customers’ vehicle needs! ### Matthew Krause - Profile: [https://porschedowntownchicago.adviserly.com/matthew-krause](https://porschedowntownchicago.adviserly.com/matthew-krause) - Department: Plus (Management) - Title: Service Director With over 15 years of experience with Porsche, I have dedicated my career to mastering both the technical and customer-focused sides of the brand. I began as an apprentice technician and worked my way through the ranks to Technician, Shop Foreman, and now Service Director. Along the way, I’ve earned some of Porsche’s highest certifications, including High Voltage Expert, Gold Level Master Certification, and specialized training for the Carrera GT and 918 Spyder. My time in the workshop has given me a deep understanding of these exceptional vehicles, and I am passionate about using that expertise to deliver an unparalleled service experience. Based in the heart of beautiful Downtown Chicago, my focus is on exceeding expectations and ensuring every Porsche owner receives the highest level of care. ### Stuart Nelson - Profile: [https://porschedowntownchicago.adviserly.com/stuart-nelson](https://porschedowntownchicago.adviserly.com/stuart-nelson) - Department: Plus (Management) - Title: General Manager With over 20 years of experience in the automotive industry, I am a sales leader specializing in team building and inventory acquisition. As the General Manager of Porsche Downtown Chicago, I oversee the operations and performance of one of the world's most prestigious and innovative brands. My mission is to provide a great purchasing experience for our customers with a thoughtful, detail-oriented, and personal approach. I work closely with our sales, service, accounting, and vendor teams to maximize opportunities while delivering premium products and processes. I also enjoy staying updated on the latest trends and technologies in the vehicle market and sharing my passion for Porsche with our guests and staff. Whether on the track, road, or with my family, I always strive to exceed expectations and drive results. ### Teri Alicea - Profile: [https://porschedowntownchicago.adviserly.com/teri-garcia](https://porschedowntownchicago.adviserly.com/teri-garcia) - Department: Plus (Operations) - Title: Controller With 20 years in the car business, I bring knowledge and expertise to Porsche Downtown Chicago, which I joined in January 2024. I grew up in Chicago, IL, and am a big fan of the Chicago Cubs. In my free time, I love being around family and friends, creating new memories, and learning new social trends. I use my automotive knowledge and people skills daily, taking on various responsibilities, whether working with our team members or financial lenders. My goal is always accuracy and excellent service. I love being a part of the Porsche family and look forward to more years with the team! ### Tom Flores - Profile: [https://porschedowntownchicago.adviserly.com/tom-flores](https://porschedowntownchicago.adviserly.com/tom-flores) - Department: Plus (Parts) - Title: Parts Specialist Hello and welcome! As a Parts Specialist, I’m proud to be part of a great team working behind the scenes to ensure customer satisfaction. I’ve been in the industry for about 8 years now and I’m known for being well-organized, very adaptable, kind, and friendly. Great service is our top priority. Originally from Chicago, IL, I enjoy following sports, collecting model cars, and keeping up with technology in my free time.